This post explains how to connect the Kixie Phone Dialer to the Behavior Sales Platform to automatically create your Post Call Analysis reports, along with access the Dialer dashboards for viewing Post Call reports.
Benefits of the Kixie Dialer Integration
- Automated Post Call Insights reports each time you finish a call when using you Kixie account. This includes automatically processing accounts for any users within your Kixie account
- Real-time feedback to Sales Teams, Customer Support Team, Sales Managers when users finish a call within the Kixie platform.
Access the Kixie integration from: Behavior Sales
How to Access Webhook with Kixie account?
- Inside your Kixie account open page Manage → Webhooks. Click to ADD button.
There are two options here:
1. Push all Answered calls to Behavior Sales
- Name - Fill the webhook name
- Event name - choose “Answered call”
- Webhook Url - paste URL you copied on BehaviorSales page
- Direction - choose calls directions
- then Save changes
2. Push calls based on Disposition
- Name - Fill the webhook name
- Event name - choose “Disposition”
- Dispositions - choose dispositions that will push call to BS
- Webhook Url - paste URL you copied on BS page
- Direction - choose calls directions
- Save changes
